"We shall make our suppliers stronger"
With commitment and courage, empathy and knowledge - and a story - we shall strive to improve our suppliers’ position in the Norwegian markets, give our customers an advantage, and make FLOCHEM stronger. We shall be generous and inclusive, and nurture the culture of Customer Satisfaction.
FLOCHEM AS is a manufacturers’ agent for Norway, with 70-80% of our profit coming from exclusive agency agreements. Succeeding in improving our suppliers’ position in Norway means that we have managed to promote and sell the products and services to the customer, who in turn selects the product and service based on an overall evaluation of the supplier, yielding an advantage to the customer.
We aim to develop strategic alliances and Frame Agreements / Contracts between our suppliers and customers, as well as for FLOCHEM and the customers. The strategic alliances and Frame Agreements / Contracts allow for measurement of KPIs over a period of time which can lead to improved processes.
FLOCHEM target to offer the customer more products considered part of the same product group, giving the customer the possibility to reduce its number of vendors, reduce the number of generated Purchase Orders, saving resources and money during all phases of an order, expediting in particular.
To make our suppliers stronger also means assisting in the processes to define the customer expectations with respect to culture, product quality and technology, standards and specifications, and performance.
Focus
We have a target profit level to achieve. It is the momentum of our culture which makes the organisation and our processes evolve. We identify focus areas, and let our operation be run by our vision, our values, our promises and our culture. Through our experience and knowledge of the markets we operate in we continuously monitor our operation. Our hands-on access to sales and profit performance, with historical data going back to 1988, gives us the information required to assess focus areas. Our target is always to improve our suppliers’ position in Norway, to the mutual benefit of our customers and ourselves. All processes are oriented towards Customer Satisfaction, building trust and confidence between our customer and our suppliers, our customer and FLOCHEM
Long-term alliances
Our goal is to secure long-term alliances / Frame Agreements/Contracts between our customer and our suppliers. Next objective is to have these alliances / agreements renewed once the contract period expires. We operate in three markets offshore:
- supply to new project developments topsides and subsea
- supply to maintenance and modification projects
- supply to operations
Our objective is to be a major player in all these three markets, and to be the preferred vendor.
Identification of key processes critical to the success of our business
- Customer satisfaction: Achievement of product quality, service, delivery and price.
- Win-Win situations to create benefit to our customers, our suppliers, and ourselves.
- Minimise commercial and technical risk
- Improve commercial and technical benefits
- Improve the relationship between customer and FLOCHEM, customer and supplier, and supplier and FLOCHEM.
- Key Performance Indicators: Customer/Supplier satisfaction, Cost, Quality, Time
- Improve work processes
- Improve use of IT & communication
- Improve performances in all aspects
- Assisting in making suppliers understand customer expectations and requirements with respect to culture, product quality and technology, standards and specifications, and performance.
- Response time to: inquiries, order documentation requirements, product-, inquiry- and order-queries.
- Completeness of quotations
- Quality in the product
- Product innovation
- Engineering support
- Productivity increase
- Cost reductions
- Reduction of delivery times
- Optimisation of stock
- Achievement of contractual delivery dates
- Non-Conformances and Corrective Actions
- Supplier-product mix
- Existing products to new customers
- New products to existing customers
- New products to new customers
- After sales service
- Training and utilisation of personnel
- Human resources and capabilities
- Internal audit
- Sales volume and profit per supplier, customer, product
We are monitoring our processes to identify areas vital to the customers, and consequently to ourselves as an organisation. “Which functions must be in place ?” Our culture, our Monday meetings, our personnel interviews allow us to monitor and action.
Continuous improvements result in management of processes (key & support):
- Reduced delivery times
- Improved on-time delivery
- Reduced cost to customers (reduced prices)
- Reduced Life Cycle Cost through 1) lower prices, 2) improved quality & reliability, 3) ease of documentation handling
- Improved control of all processes through IT, CRM and documentation systems
- Higher degree of independence for employees
- Improved employee satisfaction
- Improved customer satisfaction
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